Messages

Refer to our message definition for more information.

List#

POST /messages.list

This is a paginated endpoint. Messages are sorted from oldest to latest.

Sample request

{
  "conversation_id": "4242-4242-4242-424242",
  "cursor": "next-page-uuid", // optional
  "page_size": 2 // optional
}

Sample response

{
  "data": [
    {
      "id": "{UUID}",
      // source message payload
      "content": {"text": "Hello World"},
      // delivery state of message, one of PENDING, FAILED, DELIVERED
      "state": "{String}",
      "from_contact": true,
      // ISO 8601 date string
      "sent_at": "{string}",
      // one of the possible sources
      "source": "{String}",
      // metadata object of the message
      "metadata": {
        "sentFrom": "iPhone"
      },
      // details about the sender
      "sender": {
        "id": "github:12345", // For unauthenticated instances this defaults to "airy-core-anonymous"
        "name": "John Doe", // optional
        "avatar_url": "http://example.org/avatar.png" // optional
      }
    }
  ],
  "pagination_data": {
    "previous_cursor": "",
    "next_cursor": "",
    "total": 1
  }
}

Send#

POST /messages.send

Sends a message to a conversation and returns a payload. Whatever is put on the message field will be forwarded "as-is" to the source's message endpoint. Therefore, the payload will look differently for each source. Refer to each source's documentation to see learn how to send text, media, and many more message types.

Sample request

{
  "conversation_id": "a688d36c-a85e-44af-bc02-4248c2c97622",
  "message": {
    // Source specific body
  }
}

Sample response (202) Because of the nature of being an asynchronous system, sometimes the conversation is not ready at the time of sending the message. The status code 202 indicates that this is the case and also does not include a response body. In case the conversation was eventually not found error metadata will be delivered asynchronously using the webhook and websocket.

Sample response (200) The conversation was found and the message is pending to be delivered.

{
  "id": "{UUID}",
  "content": "{\"text\":\"Hello\"}",
  "state": "pending|failed|delivered",
  // See glossary
  "from_contact": true,
  //'yyyy-MM-dd'T'HH:mm:ss.SSSZ' date in UTC form, to be localized by clients
  "sent_at": "{string}",
  // one of the possible sources
  "source": "{String}",
  // metadata object of the message
  "metadata": {
    "sentFrom": "iPhone"
  },
  // details about the sender
  "sender": {
    "id": "github:12345", // For unauthenticated instances this defaults to "airy-core-anonymous"
    "name": "John Doe", // optional
    "avatar_url": "http://example.org/avatar.png" // optional
  }
}

Resend#

POST /messages.resend

In case a message was failed to send ("state": "failed"), this endpoint can be used to resend it.

Sample request

{
  "message_id": "message uuid"
}

Sample response (409)

{
  "error": "Message is not in a failed state"
}

Sample response (200)

Message was marked as pending and will be retried by the responsible source.

Starting a conversation#

The previous flow covers the use cases of most messaging sources. However, some sources such as SMS or Whatsapp also allow you to send messages to contacts that did not previously message you first. This means that you can create new conversations with them if you know their source recipient id.

Sample request

{
  "source_recipient_id": "+491234567",
  "channel_id": "<airy uuid>",
  "message": {
    // Source specific body
  }
}

Sample response

{
  "id": "{UUID}",
  "content": "{\"text\":\"Hello world\"}", // Source specific body
  "state": "pending",
  "from_contact": true,
  "sent_at": "{string}",
  "source": "{String}",
  "metadata": {},
  // details about the sender
  "sender": {
    "id": "github:12345", // For unauthenticated instances this defaults to "airy-core-anonymous"
    "name": "John Doe", // optional
    "avatar_url": "http://example.org/avatar.png" // optional
  }
}

Error handling#

Since outbound messages are delegated to the source apps we don't implement synchronous error replies. Instead, errors are sent asynchronously as updates to the message's metadata. Those updates can be consumed with either the webhook or the websocket.

The message's state will also change to failed. Both changes will be visible in the conversation and messages query endpoints.

Sample metadata websocket update

{
  "type": "metadata.updated",
  "payload": {
    "subject": "message",
    "identifier": "failed message id",
    "metadata": {
      "error": "Some error message"
    }
  }
}

Sample message webhook update

{
  "type": "message.updated",
  "payload": {
    "conversation_id": "conversation id",
    "channel_id": "channel id",
    "message": {
      "id": "failed message id",
      "content": {"text": "Hello World"}, // source message payload
      "delivery_state": "failed",
      "from_contact": false,
      "sent_at": "2020-10-25T21:24:54.560Z", // ISO 8601 date string
      "source": "facebook", // messaging source
      "metadata": {
        "error": "Some error message"
      }
    }
  }
}

Suggest replies#

POST /messages.suggest-replies

Suggest a set of replies for a given message ID. UI clients can then show these replies to agents to help them respond to user inquiries.

Sample request

{
  "message_id": "uuid",
  "suggestions": {
    "suggestion-id-1": {
      "content": {"text": "Great that it worked. Is there anything else you need?"},
    },
    "suggestion-id-2": {
      "content": {"text": "Have a nice day!"},
    },
  },
}

Sample response

The updated message including the suggested replies.

{
  "id": "{UUID}",
  "content": {"text": "Hello World"},
  "state": "{String}",
  "from_contact": true,
  "sent_at": "{string}",
  "source": "{String}",
  "metadata": {
    "suggestions": {
      "suggestion-id-1": {
        "content": {"text": "Great that it worked. Is there anything else you need?"},
        // source specific content field (same as message content)
      },
      "suggestion-id-2": {
        "content": {"text": "Have a nice day!"},
      },
    },
  },
  // metadata object of the message including the reply suggestions
}